Effective Date: 24th March, 2023
1. Introduction
Welcome to Coachify (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and travel-related offerings (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full name
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Email address
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Phone number
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Billing and payment information
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Passport or identification details (if required for bookings)
b. Non-Personal Information
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Browser type and version
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Device information
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IP address
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Usage data (pages visited, time spent, interactions)
c. Location Data
We may collect approximate or precise location data to provide location-based travel services and recommendations.
3. How We Use Your Information
We use your information to:
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Process bookings and payments
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Provide and manage travel services and experiences
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Communicate with you (confirmations, updates, customer support)
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Personalize your experience
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Improve our platform and services
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Comply with legal obligations
4. Sharing Your Information
We may share your information with:
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Service Providers: Tour operators, hotels, transportation providers, and activity partners to fulfill your bookings
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Payment Processors: To securely process transactions
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Legal Authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services
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Comply with legal obligations
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Resolve disputes and enforce agreements
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Object to or restrict processing
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Withdraw consent at any time
To exercise your rights, contact us at: [Insert Contact Email]
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance user experience
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Analyze usage trends
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Deliver relevant content
You can control cookie preferences through your browser settings.
9. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your residence, including where our partners operate. We take steps to ensure adequate data protection safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Coachify
Email: admin@coachify.co.ke
Address: Ndemi Lane, Ngong Road, Nairobi
